Zodi Warranty and Rapair Information:
Important - Please register your Zodi product within 10 days of purchase or warranty may be void. For repair please read Zodi Limited Warranty below first. Repair procedures are located after the limited warranty information. Zodi Warranty is LIMITED. Some items are NOT covered by warranty.
Zodi Limited Warranty Information:
All Zodi products purchased from Zodi or Zodi authorized resellers are covered by a Limited Warranty for 1 year from date of purchase to original buyer for defects in materials and workmanship. This warranty does not cover any damage due to abuse, normal wear and tear, neglect, acts of nature, damage resulting from improper use, or for any component excluded from this Limited Warranty as described below. Shipping is not included in warranty. Customer is responsible for shipping to and from Zodi.
Any product found to be defective within 1 year of purchase will be repaired or replaced at Zodi discretion to the original buyer providing your product was registered with Zodi within 10 days of purchase and copy of receipt is included with product when returned to factory for repair.
Due to the harsh and uncontrolled environment that our products may be used, Zodi has a “Limited Warranty” on Zodi products.
Zodi extent of Limited Warranty and liability is limited to repair or replacement of defective Zodi product only.
Items not covered by this Limited Warranty are:
• Any electronic component
• 6 volt pumps
• 12 volt pumps
• Push button ignition
• Electric ignitors
• Cracks or failures in hard case
• Punctures or tears in any fabric
• Zippers on any bag or case
• Leaks in hard case or soft case
• Cosmetic changes including rust
• Heat discoloration or blistering on paint or silk screen
• Cracks or breaks in fiberglass poles
• Side release buckles
• Freeze damage to copper coil
• Heat damage to copper coil
• Tires on Pro carts
Other exclusions are:
• Any product used in commercial applications
• Any product used by military or industrial
• Any product used in war
• Any product that has been altered or modified
In the event your product was never registered or is outside the warranty period or damage has been determined not to be a Zodi defect, or defective component is excluded from the Zodi limited warranty, or you do not have a copy of the sales receipt, you are able to have your Zodi product serviced and repaired at reduced good faith rates listed below. Return shipping outside 48 states billed at actual charges. Defective part may need to be returned to Zodi, at Zodi's discretion, when ordering from this warranty discounted price list.
Repair Fees:
• Replacement hard or soft case, $9.95 plus shipping & handling
• Piezo Push Button Ignition, no replacement available
• Replacement copper coils (no Pro's), $40.00 plus $14.00 shipping
• Replacement fiberglass poles, $18.20 per set plus shipping & handling
• All other repairs, $40 / hour plus materials plus shipping charges
• All Pro repairs, $40 / hour plus materials plus shipping charges
Zodi Fast Exchange Program:
If your product fails while you are on vacation call Zodi at 800-589-2849 or 801-255-6418 and they will send you a “loaner” replacement product shipped to you with next day delivery. Zodi will charge your credit card for the loaner product and shipping but we will refund the purchase amount when you return the loaner with your defective product after your trip. The Zodi Fast Exchange Program reduces your inconvenience to 1 day and allows us to take care of the details after you return home. If your product is still within warranty you can simply keep the loaner and return the defective unit for a refund or you can return both units, a refund will be made for the loaner and Zodi will repair your defective unit as outlined in this Limited Warranty. Loaners are refurbished units and are considered new for warranty purposes, but date of your original purchase applies to loaner for warranty purpose.
Procedure to Return Your Product To Zodi for Repair:
Before returning your product to Zodi for repair please contact Zodi at 800-589-2849 for return authorization number. Many issues can be resolved without returning the product.
New Zodi products found to be defective and within the limits of the Limited Warranty will be repaired or replaced at no charge. All other repairs will be charged per the schedule above, and if defect is not listed above, Zodi will contact you with estimated charges and for approval to repair your system before any work is completed. Zodi will need your credit card number before non-covered repairs can be made. All repairs are made within 5 days of product being received at Zodi with the exception of Haz-Mat and Military products, which are repaired within 24 hours.
All returns to Zodi for repair or replacement or refund must be returned to Zodi with postage paid, collect shipments will be refused. Payment for return shipment must also be included to cover postage back to customer.
Print and complete the repair form pdf bellow. Return this form with your product.
Repair Form (pdf)